SynCare Behavioral Health
About

About Syncare Behavioral Health

Compassionate Mental Health Care – With You in Mind

Compassionate Mental Health Care – With You in Mind

About Syncare Behavioral Health

Compassionate Mental Health Care – With You in Mind

Compassionate Mental Health Care – With You in Mind

Who We Are

SynCare Behavioral Health is an outpatient mental health service treatment center dedicated to providing high-quality, responsive, individualized, and compassionate care. We offer tele-health appointments for clients living in Oahu and neighboring islands and in-office appointments in our Honolulu office.

Inclusive Care that Puts You First

At SynCare Behavioral Health, we believe in patient-centered care free of judgment. We serve adults (18+) from all backgrounds, embracing diversity and creating a safe, welcoming environment for everyone.

SynCare is a LGBTQ+ safe space

Who we serve

Whether you’re navigating depression, anxiety, PTSD, or bipolar disorder, SynCare is here to guide you.

Our goal

Is to provide psychiatric services that are accessible, inclusive, and tailored to meet your unique needs.

Frequently Asked Questions

Answers to common questions about our care.

Do you provide evaluation for firearms, workers’ compensation, and disability applications?

We do not provide psychological evaluations for these reasons.

Are there services or treatments that providers do not offer?

We do not offer treatment for active suicidal crisis or other psychiatric emergencies (please
call or text 988 if you are in crisis). We also do not offer treatments for acute and severe
mental illnesses that require extensive support.

We do not offer controlled substance treatments without an in-person appointment (frequency
of in-person visits depends on state and federal laws).

Do you accept insurance?

We accept major Hawaii commercial insurance plans and out-of-state PPO insurance plans.
We cannot accept any Medicare plans and can only accept QUEST-Integration plan offered
through HMSA. Please refer to our “Pricing & Insurance” page for more information.

What medications can SynCare Behavioral Health providers prescribe?

Our providers are able to prescribe psychiatric medications that are clinically indicated.
Some medications require in-person appointments. The practice strictly limits the
prescription of benzodiazepines.

Do you offer “in-person” appointments?

In-person appointments are available upon request. Our office is located in Honolulu.

How does tele-health appointment work?

We utilize a secure, HIPAA-compliant, platform to deliver 2-way audio-visual tele-health
appointments. After an appointment is scheduled, you will receive a link via text and email
for the appointment. You can access the appointment via a smartphone, laptop, or a desktop
with Internet capability. We strongly advise using WiFi connection.

Meet Your Mental Health Partner

Henry Lou-Goode

Henry Lou-Goode

A Board-Certified Psychiatric-Mental Health Nurse Practitioner with years of experience caring for individuals with mental health conditions.

Important Information

  • If you’re in a mental health emergency or crisis, please call 988 (available 24/7) – or go to the nearest emergency room immediately for assistance. For medical emergencies, dial 911.

  • Crisis Text Line (24/7 crisis counseling) Text HOME to 741741

  • Hawaii CARES (available 24/7 for mental health crisis)
    Oahu: (808) 832-3100 Other Hawaii Islands: (800) 753-6897

Get In Touch

SynCare Behavioral Health, LLC

© 2024 • Web design by Digital Reach Co • All Rights Reserved • Powered by Web design by Shane Perry Marketing

Common Conditions We Treat
  • ADHD
  • Depression
  • Anxiety
  • Panic Disorder
  • Trauma & Stress-Related Disorders
  • Bipolar Disorder
  • Sleep Disorders
  • Obsessive-Compulsive Disorder
  • Personality Disorders

We do not provide services for psychiatric emergencies and conditions that require comprehensive support services. Please contact us for more information.

Important Links

1215 Center St. Suite 204, Honolulu, HI 96816                Email. info@syncarebh.com             Office #. (808) 466-2979

1215 Center St. Suite 204
Honolulu, HI 96816
E. info@syncarebh.com
Office #. (808) 466-2979

Transparent Pricing & Insurance Options

Your Rights and Protections Against Surprise Medical Bills

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.

What is “balance billing” (sometimes called “surprise billing”)?

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that is not in your health plan’s network.

“Out-of-network” describes providers and facilities that have not signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.

“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.

You are protected from balance billing for:

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Emergency services
If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you are in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.

​

Certain services at an in-network hospital or ambulatory surgical center
When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.

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If you get other services at these in-network facilities, out-of-network providers can’t balance bill you, unless you give written consent and give up your protections.

You are never required to give up your protections from balance billing. You also are not required to get care out-of-network. You can choose a provider or facility in your plan’s network.

When balance billing isn’t allowed, you also have the following protections:

  • You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly.

  • Your health plan generally must:

    • Cover emergency services without requiring you to get approval for services in advance (prior authorization).

    • Cover emergency services by out-of-network providers.

    • Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.

    • Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.

If you believe you’ve been wrongly billed, you may contact the Department of Health and Human Services at (800) 985-3059.

Visit https://www.cms.gov/nosurprises for more information about your rights under federal law.

Good Faith Estimate

You have the right to receive a
“Good Faith Estimate”
explaining how much your medical care will cost

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive, and also request, a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

  • Make sure your health care provider gives you a Good Faith Estimate in writing at least one (1) business day before your medical service or item, if the service is scheduled at least three (3) days in advance.

  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

  • Make sure to save a copy or picture of your Good Faith Estimate.

 For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call (800) 985-3059.

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